A Guest Post from Digital Giants
You have your social media under control, your posts scheduled, photos optimized. You monitor your feeds throughout the day and stay on top of your industry.
But then the unexpected happens.
A tweet or a post filled with expletives and disappointing sentiments of a customer experience gone wrong. Not only do they want you to know the details of their unpleasant experience, but they also want to make sure their entire network knows.
What do you do?
Whether you’re an experienced social media user or not, moderating comments and managing communities is an entirely different ballgame. When you’re tweeting or engaging with customers on behalf of your organization, there’s a whole other realm of “netiquette” to consider, including how to best address negative comments.
Managing Negative Social Media Comments: A Visual Representation
Delete? Respond? Ignore and hope it goes away? Follow this infographic to guide you through the steps to managing negative social comments.
